Jean Luc Boutemy

IT Technician

Certified IT Professional | Technical Support Specialist |Network Support Technician

Motivated, goal-oriented A+ certified, versatile and dependable coordinator and administrator, with extensive knowledge of hardware and software installation, configuration, maintenance, and troubleshooting. Technically proficient with high potential, knowledge, and flexibility in IT and logistics environments. Team trainer and proactive, results oriented technician, working well under tight deadlines. Skilled troubleshooter with strong problem solving skills. Insightful coordinator and manager. Platforms and Programs: LINUX, Windows OS and Server, Mac OS /Apple iOS, Android, Virtual, FTP, mail and web servers, and networks.  

§    Technical Team Leadership §    CompTIA A+ Certified Skills §    Technical Research & Analysis §    Customer Support Lead

§    Logistical Coordination §    Practical Problem Solving §    Software Program Trainer §    Requirements Extraction

§    Customer Service Expert §    Network Knowledge §    Responsible Administrator §    Excellent Communicator

ISI COMMERCIAL REFRIGERATION, Dallas, TX

Shipping Coordinator, 2013 – Present

§ Created improved data organization process and implemented innovative inventory logistics system.

§ Enhanced procedures in warehouse organization, documentation, and tracking, saving $5K monthly.

§ Boosted job performance quality by 15% with improved communication and organizational protocols.

§ Mitigated technical IT issues with hardware, software, and network systems throughout organization.

§ Taught database system usage to co-workers, assisted in coordinating transactions among departments

 

ADT Security Services, Dallas, TX                    

Sales Consultant, 2011 – 2013

§ Increased team sales by 5% and optimized customer satisfaction. Received multiple achievement awards.

§ Instructed class on special sales software program, leading to 10% increase in departmental transactions.

§ Presented sales proposals to potential clients, providing clarification of significant features and benefits.

 

BAYLOR PATIENT ACCESS, Dallas, TX                 

Data Entry Specialist, 2011

§ Increased appointment retention by 20% using innovative system, leading to reduce data input errors.

§ Learned RIS and Eclipsys radiology systems software. Taught new software applications class to peers.

 

PENNE POMODORO, Dallas, TX                   

Bartender, 2008 - 2011

§ Delivered excellent service to patrons, managed lounge, trained co-workers in restaurant and lounge.

Bachelor of Arts in Psychology, University of Texas at Arlington, Arlington, TX

CompTIA A+ Certification Computing Technology Industry Association